Customer Service

Customer Service – FishAntibiotics.us

At FishAntibiotics.us, we are committed to delivering a secure, smooth, and satisfying experience from the moment you visit our site to the time your fish antibiotics arrive. Below you'll find all the key information about shipping, returns, payments, and getting help when you need it.

Shipping Information

  • Order Processing: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Carriers: We ship via USPS and FedEx to ensure reliable, trackable delivery.
  • Shipping Costs: Calculated at checkout based on package weight, shipping method, and delivery location.
  • Estimated Delivery: Provided at checkout. Delivery times may vary during holidays or extreme weather conditions.
  • Domestic Shipping Only: We currently ship within the United States only.
  • Free Shipping: Occasionally available during promotions — sign up for our email list to stay updated.

Returns & Replacements

  • Return Policy: Most unopened items can be returned within 30 days. Please refer to our Return Policy for full details.
  • How to Return: Follow the instructions on our return policy page or contact our support team for help.

Ordering & Payments

  • 24/7 Ordering: Orders can be placed securely anytime on FishAntibiotics.us.
  • Accepted Payment Methods: Visa, Mastercard, American Express, Discover, and other major credit cards.
  • Currency: All prices are listed in USD. Pricing is subject to change without notice.
  • Promotions: Exclusive discounts and free shipping offers are available through email and social media — stay connected!

Account & Order Management

  • Track Your Order: Log in to your account anytime to view order status and shipping updates.
  • Manage Your Account: Update your billing, shipping, and login information directly from your dashboard.

Privacy & Security

  • Secure Checkout: We use SSL encryption and industry-standard protocols to keep your information safe.
  • Privacy Policy: Learn how we protect your data on our Privacy Policy page.

Terms & Conditions

Contact Us

Need help or have a question? We’re here for you:

  • Email: Info@fishantibiotics.us
  • Phone: +1 (478) 999-9555
  • Address: 1309 Coffeen Avenue, Sheridan, WY 82801, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST