Frequently Asked Questions (FAQ)

Got a question? You’re not alone! Below are answers to our most commonly asked questions about ordering, shipping, returns, and fish antibiotics. If you still need help, don't hesitate to reach out — we're always happy to assist.

Ordering

Q: Can I place an order without creating an account?
A: Yes. You can check out as a guest. However, creating an account lets you track orders and access your order history.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and other major debit/credit cards.

Q: Can I change or cancel my order after it's placed?
A: Contact us immediately. If the order hasn't shipped, we'll do our best to modify or cancel it. For details, see our Cancellation Policy.

Shipping

Q: Do you ship internationally?
A: No. We currently only ship to addresses within the United States.

Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days. Expedited and overnight options are available during checkout.

Q: Will I receive a tracking number?
A: Yes. You’ll receive a tracking email once your order ships so you can follow its progress.

Returns & Refunds

Q: What is your return policy?
A: Returns are accepted within 30 days if items are unopened and unused. See our Refund Policy for full terms.

Q: How long do refunds take?
A: Refunds are usually processed within 5–7 business days of receiving and inspecting your return.

Q: Can I return opened or used items?
A: No. For safety reasons, we cannot accept returns on opened or used medications.

Fish Antibiotics

Q: Are your fish antibiotics pharmaceutical grade?
A: Yes. All products are pharmaceutical grade and designed for use with ornamental fish only.

Q: Do I need a prescription to order?
A: No prescription is required. However, our products are intended for fish use only and not for human consumption.

Q: What if I'm unsure which antibiotic to use?
A: Reach out to us! Our team can help you select the right product based on your fish’s condition.

Popular Questions from Our Customers

Q: What is the best antibiotic for fin rot?
A: Fish Mox (Amoxicillin) and Fish Flex (Cephalexin) are commonly used to treat fin rot. The best choice depends on severity and whether the infection is external or internal. Contact us for a recommendation based on your tank setup.

Q: Can I use fish antibiotics for other pets?
A: No. Fish antibiotics sold on our site are formulated exclusively for aquarium and ornamental fish. They are not intended for use in other animals or humans.

Q: Is it legal to buy fish antibiotics online without a prescription?
A: Yes. In the United States, it is legal to buy over-the-counter fish antibiotics for aquarium use without a prescription. These products are not regulated for human use and should not be consumed or repurposed.

Q: How do I know which fish antibiotic I need?
A: We offer detailed product pages and guides to help you choose. If you're unsure, contact our support team with your fish's symptoms — we’ll guide you to the most appropriate solution.

Q: Do your products work in saltwater aquariums?
A: Yes. Most of our antibiotics are suitable for both freshwater and saltwater tanks. Always follow dosing instructions and monitor water conditions.

Q: Will using antibiotics harm the biological filter in my tank?
A: Some antibiotics can disrupt beneficial bacteria. It's best to use a hospital or quarantine tank for treatment. After treatment, use a probiotic or bacterial supplement to restore balance.

Q: Can I use multiple fish antibiotics together?
A: Generally no — combining antibiotics can lead to reduced effectiveness or adverse reactions. Only combine treatments if directed by a veterinarian or aquatic specialist.

Q: What is the difference between Fish Mox and Fish Mox Forte?
A: Fish Mox typically contains 250mg of Amoxicillin per capsule, while Fish Mox Forte contains 500mg. Choose the correct strength based on tank size and infection severity.

Q: How should I store unused fish antibiotics?
A: Store in a cool, dry place at 59°–86°F (15°–30°C) with the lid tightly sealed. Keep away from moisture, light, children, and pets.

Q: Can I get free shipping?
A: Yes, we offer free shipping during promotional periods. Subscribe to our email newsletter for updates and exclusive coupon codes.

Contact & Support

Q: How can I contact customer support?
Email: Info@fishantibiotics.us
Phone: +1 (478) 999-9555
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Still have questions? Contact us here — we’re happy to help!