Refund & Return Policy – FishAntibiotics.us

At FishAntibiotics.us, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help make it right. Below you'll find our complete return and refund policy — including eligibility, how to initiate a return, and what to expect during processing.

Return & Refund Eligibility

• Returns are accepted within 30 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• We do not accept returns for opened, used, or perishable items due to health and safety regulations.
• Damaged or incorrect items must be reported within 48 hours of delivery for a replacement or refund.

How to Request a Refund or Return

1. Email us at fishantibiotics.us@gmail.com with your order number and reason for return.
2. If approved, we will provide instructions for returning your item.
3. Use a trackable shipping method to return the item. Unless the return is due to our error, return shipping costs are the customer's responsibility.

Refund Processing

• Refunds are issued to your original payment method.
• Please allow 5–7 business days after we receive your return for processing.
• If your refund is not visible after 10 business days, please check with your payment provider.
• Shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.

Non-Refundable Items

• Opened or used medications and fish antibiotics
• Gift cards or promotional items
• Products not purchased directly from FishAntibiotics.us

Exchanges & Replacements

• If you received a damaged or incorrect item, please contact us within 48 hours of delivery.
• We may request photos to verify the issue.
• Upon approval, we will issue a replacement or process a refund.

Need Help?

• Email: fishantibiotics.us@gmail.com
• Phone: +1 (478) 999-9555
• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
• Business Address: 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States